Wholesale Program FAQ
Q: What is the minimum order quantity?
The minimum purchase quantity is 10 Pieces.
Q: Do you offer customization for wholesale orders?
A: Yes, we offer engraving and custom design options for bulk orders.
Q: Can I return wholesale orders?
A: Returns are accepted for defective items only. Please review our Wholesale Policy for more details.
Q: Who covers return shipping costs?
A: If the return is due to a defect or damage, we cover return shipping costs. For other issues, return shipping is the customer’s responsibility.
Q: Do you offer exclusive designs for wholesale clients?
A: Yes, we offer exclusive designs and products that are not available to retail customers. Custom designs are also available for bulk orders.
Q: Is there an additional cost for custom orders?
A: Customizations may incur an additional fee, depending on the complexity and quantity of the order. We provide detailed quotes for all customization requests.
Q: What payment methods do you accept?
A: We accept credit cards, PayPal, and bank transfers for wholesale orders. For large orders, a deposit may be required.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. After this, changes may not be possible as production or shipping may have begun.
Shipping & DeliveryQ: How long does it take to process and ship wholesale orders?
A: Orders are processed within 3 to 4 weeks. Shipping typically takes 3-7 business days, depending on your location.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Additional duties and taxes may apply depending on your country.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide tracking details via email.
Q: What is your refund policy?
A: Approved returns will be refunded within 7 business days of receipt and inspection. Refunds are issued to the original payment method.
Q: Can I get assistance with product selection?
A: Of course! Our team is here to help you choose products that suit your store’s aesthetic and customer base.
Q: Who can I contact for wholesale inquiries?
A: Please reach out to us at support@thuyacrafts.com or use the contact form on our website.
Q: Can I resell your products on online marketplaces like Amazon or Etsy?
A: Yes.
Q: Do you have a catalog I can download?
A: Yes, approved wholesale partners will receive access to our digital catalog. Contact us for more details.
Apply for Wholesale Partnership
Join our exclusive wholesale program and offer your customers authentic Moroccan handmade decor. Enjoy competitive pricing, flexible order options, and dedicated support for your business.