Refund and Returns Policy

At DecoBerber, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist. Please review our policy for returns, exchanges, and refunds.

 

Returns, Exchanges, and Refunds

We accept returns and exchanges for both defective and non-defective items within 30 days of receiving your order, under the following conditions:

 

Defective Items

If the product you receive is faulty or does not function as expected:

 

Contact Us: Notify us within 30 days of receiving the item. Provide a photo or video clearly showing the defect.

Resolution Options: Once we confirm the issue, you may choose:

A full refund

A repair

An exchange

No Return Necessary: In some cases, the defective item may not need to be returned.

Non-Defective Items

Returns or exchanges for items in their original, unused condition are accepted.

 

Condition: Items must be in their original packaging and unused.

Shipping Costs: Return shipping is the customer’s responsibility unless stated otherwise.

Non-Returnable Items

We cannot accept returns or exchanges for items:

 

Damaged due to improper use.

Repaired or altered by the customer or a third party.

Showing signs of wear and tear not related to a manufacturing defect.

Refund Processing Time

Refunds are processed within 7 business days after receiving and inspecting the returned item.

The time for the refund to appear in your account depends on your payment provider or bank.

Sale Items

Sale items are eligible for returns, exchanges, and refunds under the same conditions as regular-priced items, whether defective or non-defective.

Manufacturer’s Warranty

We provide a 30-day warranty from the purchase date to cover defects in materials or craftsmanship.

 

Warranty Covers:

Manufacturing defects in materials or workmanship.

Warranty Does Not Cover:

Damage caused by improper handling, misuse, or accidental drops.

Wear and tear from normal use.

If a product is found defective within the warranty period, we will offer a:

 

Repair

Replacement

Exchange

Note: Refunds are not issued under the warranty policy.

 

How to Initiate a Return, Exchange, or Refund

To begin the process:

 

Contact us at support@thuyacrafts.com with your order details, proof of purchase, and any relevant photos/videos.

We’ll guide you through the process and ensure a smooth resolution.

 

Contact Us

For further questions or assistance, please don’t hesitate to reach out:

 

Email: support@thuyacrafts.com

We’re here to help and ensure you’re completely satisfied with your purchase from DecoBerber.