At DecoBerber, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist. Please review our policy for returns, exchanges, and refunds.
Returns, Exchanges, and Refunds
We accept returns and exchanges for both defective and non-defective items within 30 days of receiving your order, under the following conditions:
Defective Items
If the product you receive is faulty or does not function as expected:
Contact Us: Notify us within 30 days of receiving the item. Provide a photo or video clearly showing the defect.
Resolution Options: Once we confirm the issue, you may choose:
A full refund
A repair
An exchange
No Return Necessary: In some cases, the defective item may not need to be returned.
Non-Defective Items
Returns or exchanges for items in their original, unused condition are accepted.
Condition: Items must be in their original packaging and unused.
Shipping Costs: Return shipping is the customer’s responsibility unless stated otherwise.
Non-Returnable Items
We cannot accept returns or exchanges for items:
Damaged due to improper use.
Repaired or altered by the customer or a third party.
Showing signs of wear and tear not related to a manufacturing defect.
Refund Processing Time
Refunds are processed within 7 business days after receiving and inspecting the returned item.
The time for the refund to appear in your account depends on your payment provider or bank.
Sale Items
Sale items are eligible for returns, exchanges, and refunds under the same conditions as regular-priced items, whether defective or non-defective.
Manufacturer’s Warranty
We provide a 30-day warranty from the purchase date to cover defects in materials or craftsmanship.
Warranty Covers:
Manufacturing defects in materials or workmanship.
Warranty Does Not Cover:
Damage caused by improper handling, misuse, or accidental drops.
Wear and tear from normal use.
If a product is found defective within the warranty period, we will offer a:
Repair
Replacement
Exchange
Note: Refunds are not issued under the warranty policy.
How to Initiate a Return, Exchange, or Refund
To begin the process:
Contact us at support@thuyacrafts.com with your order details, proof of purchase, and any relevant photos/videos.
We’ll guide you through the process and ensure a smooth resolution.
Contact Us
For further questions or assistance, please don’t hesitate to reach out:
Email: support@thuyacrafts.com
We’re here to help and ensure you’re completely satisfied with your purchase from DecoBerber.
