At DecoBerber, we are dedicated to providing a seamless and reliable shipping experience for all our customers. Please review our shipping terms and policies below.
Processing Time
All orders are processed within 1 business day.
Note: Orders are not processed or shipped on weekends or public holidays.
Once shipped, you will receive an email containing a tracking number to monitor your order’s journey.
Shipping Options
Standard Free Shipping
Delivery within 3–6 business days for all orders Worldwide.
Worldwide Shipping
We proudly ship globally, ensuring our products reach customers in every corner of the world.
Order Cancellation and Modification
You may request modifications or cancellations within 24 hours of placing your order.
To make changes, please contact us promptly at support@thuyacrafts.com.
After the 24-hour window, your order may already be processed or shipped, and modifications will no longer be possible.
Note: We are not responsible for lost packages due to incorrect shipping addresses. Please double-check your details before placing an order.
How to Track Your Order
Once your order is shipped, you will receive an email with your tracking number.
You can use this number to track your shipment’s progress through the carrier’s website.
If you do not receive the tracking email, please contact us at support@thuyacrafts.com for assistance.
If Your Order Shows as Delivered but Not Received
If your tracking information indicates that your package has been delivered but you haven’t received it:
Check with neighbors or household members to ensure it wasn’t delivered to them by mistake.
Verify the shipping address in your order confirmation email for accuracy.
Contact the shipping carrier to confirm delivery status and request proof of delivery or non-delivery.
If the issue persists, please provide us with proof of non-delivery from the carrier. We will work with you to resolve the issue promptly, including issuing a refund or replacement if applicable.
Contact Us
For any questions or concerns about your order or shipping, feel free to contact us at:
